General conditions (pdf)

Privacy policy  (pdf)


This Statement of Personal Data Protection of: Croatia tours Makarska d.o.o., Obala
kralja Tomislava 2, 21300 Makarska, OIB: 39782409737 (Processing Manager) was
made in accordance with the General Regulation (EU) No. 2016/679 of the European
Parliament and of the Council of 27 April 2016, applicable from 25 May 2018.

Processing Manager with your personal data will be processed in accordance with
General Regulation (EU) 2016/679 on the protection of individuals in relation to the
processing of personal data and the free movement of such data, the Law on the
Implementation of the General Data Protection Act or other national law based on the
Regulation in question; the application of the appropriate technical and security
measures for the protection of personal data against unauthorized access, misuse,
detection, loss or destruction.


This Statement describes what information we collect, how we handle it, and for which
purposes we use it, as well as your rights associated with your data.

For processing the data it is responsible:

Croatia tours Makarska d.o.o., Obala kralja Tomislava 2, 21300 Makarska, OIB:
39782409737 (Processing Manager)

All information regarding processing and the use of personal data can be obtained
through the contact:

  • Phone number: 021 / 612-166
  • e-mail:
  • Address: Obala kralja Tomislava 2, 21300 Makarska



  • Tourists (guests): name and surname, place of birth, nationality, type and number of
    identity document, place of residence (residence) and address, date and time of arrival /
    departure, gender, reasons for exemption / reduction from payment of residence tax for
    the purpose accommodation registration.
  • Private landlords: services of accommodation - name and surname, Personal Fiscal
    Number, date of birth, address, IBAN, address of the facility and number, phone number,
    e-mail address, number of beds, number of stars, categorization for the purposes of
    accommodation registration, photos of accommodation facilities.
  • Tourist Board: name and surname, residence, Personal Fiscal Number, e-mail address,
    work cell phone number, for contact and publication on the web site.



All sorts of your personal information are processed for the following purposes and
based on:

a) Legal Obligation
b) Realization of the contract
c) Legitimate interest of the Processing Manager
d) Consent


Your personal data will normally be deleted upon termination of the contract and the
latest by expiration of all legal obligations related to the retention of personal data.


You can revoke your Consent at any time. You can also, at any time, object to our
processing of your personal data.
You can make a change to your Consent (complete or partial revocation or
reinstatement) in a way that you can contact us

  • by e-mail: or
  • by mail at the following address: Croatia tours Makarska d.o.o., Obala kralja Tomislava 2,
    21300 Makarska.

If you wish to give your Consent again, you can do so in the same way as when you
revoke it. In the case of processing of your personal data that does not require your
Consent that is necessary for the conclusion of the contract with us or the fulfilment of
the contract concluded, or due to the obligations by the law, if you do not provide the
datas we will not be able to fulfil our contractual obligations towards you and will not be
able to conclude the contract with you.


a) Right to information about processing of personal data

b) Right to Correction:

If we process your personal data that is incomplete or incorrect, you can ask us to correct it or fill
it in at any time.

c) Right to Deletion:

You may ask us to delete your personal data if we have processed it illegally or this processing
represents non appropriate interference with your protected interests. Please note that there are
reasons that enable an immediate deletion, for example, by legally bound archiving obligations.

d) Distribution Restriction: You may request a limit on the distribution of your data


  • If you dispute the accuracy of the data over a period that allows us to verify the accuracy
    of this data,
  • If data processing was unlawful but you refuse deletion and instead demand for limited
    use of data,
  • If the data is no longer needed for the foreseen purposes, but you still need them for the
    realization of legal requirements or
  •  If you have filled in a complaint about the distribution of this data.

e) Right to Data Transfer:
The data that you shared for archiving purposes you can demand from us to provide it for
you and we will send it to you in a structured form, in a standard machine-readable format:

  • If we process this data on the basis of an approval you have given us and which you may
    revoke or because of the fulfillment of our agreement
  • If the processing is done by the use of automated processes.

f) Right to Objection:

If we distribute your data for the purposes of public interest or public authority tasks or if
we refer to our legitimate interests, you can file a complaint against such a data
processing if there is an interest in protecting your data.

g) Right to Appeal:

If you believe that we have violated Croatian or European data protection regulations by
processing your data, please contact us in order to clarify any misunderstandings. You
have certainly right to file a complaint to the Croatian Data Protection Agency, or in case
of change of valid regulations to another authority that will assume its competence, and
from 25 May 2018 to the supervisory body within the EU.

h) Exercising your rights:

If you wish to exercise any of these rights, please contact us using our contact
information from Article 1. of this Statement.

i) Confirmation of identity:

In case we have any doubt we could request additional information in order to verify your
identity, which serves to protect your rights and private spheres.

j) Misuse of Rights:

If you were to use these rights too often and with obvious intent of misuse, we could
charge an administrative fee or reject to process your application.

k) Right to Restriction of Processing:

You may request limited processing of your data: - If you deny the accuracy of the data
over a period that allows us to verify the accuracy of this data - if the processing of the
data was unlawful but you refuse the deletion and instead demand limited use of data – if
the data is no longer needed for the foreseen purposes, but you still need them in order
to obtain legal requirements or if you have filed in a complaint for processing this data.


We commit to keep your personal data and will not disclose or make it available to third
parties except in the following cases:

  • If you expressly give your consent in writing to the disclosure of certain confidential
    information for a particular purpose or to a particular person
  • If the data is required To the Ministry of the Interior or to the competent State Attorney for
    the purpose of carrying out tasks within their jurisdiction
  • If the data is required by the court, attorneys or notary public for the proceedings they are
    conducting, and the submission of such data is required in writing
  • If such data is required by the Tax Administration Office, Pension Fund and Health
    insurance Institute, all based on the legal obligations that we have towards them
  • If this data is required by the Ministry of Finance or the Tax authority in the procedure that
    they are carrying out within their competence

We have undertaken all technical and organizational measures to protect your data
against loss, alteration, or third party access, and in case you are interested please feel
free to contact us and we will answer your requests, queries, doubts as soon as possible
and help you exercise your rights.

Any changes made to our policy of personal data protection will be posted in our
statement of personal data protection, on our web site, and you will be most
appropriately informed about these.